Refund Policy

Last updated: November 14, 2023

1. Policy

This payment and refunds policy (the "Policy") establishes the terms and conditions governing:

(i) the payments to be made to PURPLEPRO TECHNOLOGIES PRIVATE LIMITED ("PurplePro"); and

(ii) refunds in the form of credits for future matches (if any) required to be made to you, with respect to the Payment (as defined below) made by you to PurplePro, for the services provided by PurplePro.

PurplePro may, from time to time, revise and amend this Policy.

2. Payment Gateway

2.1 All payments for PurplePro’s online platform services will be made through an electronic and automated collection and remittance service (the "Payment Gateway") hosted on the site through payment gateway service providers (the "Service Providers").

2.2 The Payment Gateway service is provided to you in order to facilitate your purchase of PurplePro's online services. PurplePro makes no representation of any kind, express or implied, as to the operation of the Payment Gateway. You expressly agree that your use of the Payment Gateway is entirely at your own risk.

3. Transaction process and refund policy

The procedure adopted for payments to PurplePro is as follows:

3.1 You will have to make a payment of the prescribed platform fee to confirm your 'interest' for a deal provided by Service Providers on the Platform / PurplePro . Upon the successful payment of the fee ("Payment"), a receipt containing the details of the Payment will be generated;

3.2 Once the payment is complete, PurplePro does not Guarantee to provide a refund, if you later decide to cancel the platform subscription. Our effort is to try and offer you the best possible service in a timely manner and to your satisfaction. Once order is confirmed, and the payment is made PurplePro reserves it right to hold that payment.

3.3 PurplePro subscription is non refundable & non transferable

3.4 PurplePro reserves the right to cancel the subscription anytime

4. Limitation of liability

4.1 In no event shall PurplePro be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data or other intangible losses arising out of or in connection with the access to, use of, or reliance on the Payment Gateway services.

4.2 PurplePro assumes no liability whatsoever for any monetary or other damage suffered by you on account of:

a) the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway; or

b) any interruption or errors in the operation of the Payment Gateway.

c) You agree, understand and confirm that personal data including without limitation details relating to debit card/credit card transmitted over the internet is susceptible to misuse, theft and/or fraud and that PurplePro has no control over such matters. PurplePro does not represent or guarantee that the use of the Payment Gateway will not result in theft and/or unauthorized use of data over the internet.

5. Banking Details

5.1 The records of PurplePro and/or the Payment Service Provider, generated by the transactions arising out of the use of PurplePro service, including the time the transaction is recorded, shall be conclusive proof of the genuineness and accuracy of the transaction.

5.2 The details provided by you for use of the Payment Gateway will be correct and accurate and you shall not use a debit/credit card/ net banking which is not lawfully owned by you. You further agree and undertake to provide correct and valid debit/credit card / net banking details.

5.3 In default of the above conditions, PurplePro shall be entitled to recover the amount of the transaction from you. Further, PurplePro also reserves the right to initiate any legal action for recovery of cost / penalty or any other measures, as it may deem fit.

6. Governing law and jurisdictions

This Policy shall be governed by the laws of India, without giving effect to the principles of conflict of law provisions thereof. Further, the courts at Kolkata shall have exclusive jurisdiction for all matters related to, arising out of or in connection with this Policy.


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